Fee & Refund Policy
This policy applies to all domestic students enrolled in a course or unit of study at the Academy of Makeup and provides a broad framework and set of principles regarding the payment of fees and any circumstances relating to this. This includes, but is not limited to:
- Self-funded Students (up-front payment of fees and/or payment plan)
- Deposit payments
- Enrolment Fees
- Administration fees
- Special Circumstances for Fees Policy
- Miscellaneous fees
The VET Quality Framework and Conditions of Registration require that RTOs protect fees paid in advance and have a fair and reasonable refund policy. We are committed to providing a fair and transparent policy and procedure when dealing with students and prospective students in regard fees charged, protection of fees and refunds where warranted.
Definition of “Academy of Makeup ” – For the purpose of this policy, any reference to ‘Academy of Makeup and Hair’, ‘Academy of Makeup,’ or ‘AOM’’ should be considered a reference to each or any of these respective trading names.
- A ll domestic students
- All campuses, including online learning
All domestic students studying at the Academy of Makeup and enrolled in a course, unit of study or industry, or professional development/short course are expected to pay the tuition fees in full before, or by the end of, the teaching period for which they are enrolled. All Diploma and Certificate IV students will pay a non-refundable $1500 deposit on enrolment. The remainder of the course fees can be paid using one of the following methods:
- Full upfront payment of fees before the course starts or
An approved payment plan (see Payment Plan section below). Course fees are protected by a fair and reasonable refund policy as defined by the
Students of professional development/short courses are also required to pay a non-refundable deposit, with the fees balance to be paid before the course starts. For a full breakdown of fees payable, refer to “Course Payments” in the “Additional Information” document in the Enrolment Form on our website.
Course Fees – Upfront Payment
For students enrolling in courses, the full fee amount for that study period must be paid at least 7 days before the course starts, unless the student is on a payment plan. Students who do not settle their account on or before this time may be prohibited from attending class unless until the amount is paid in full, or the student is accepted for an approved payment plan. Full fees for the enrolled teaching period, including all recovery costs, will become due and payable immediately. Further restrictions may apply as outlined below (see Restrictions section). Students prohibited from attending class due to non-payment of fees are not automatically entitled to catch up classes or the missed tuition.
The Academy of Makeup accepts the following payment methods for upfront fees:
- Credit card (not Amex or Diners Club)
- Electronic Funds Transfer (EFT)
Students will be liable for any bank fees and charges associated with dishonoured credit cards or bank transfers.
For Diploma or Certificate IV students who undertake this option, the payment steps outlined below will be followed:
- The student will pay a non-refundable deposit of $1500 on enrolment
- A payment plan will be created on or before the course start date
- The details of the payment plan are agreed with the student, and confirmed by the student’s signature on the plan, which must be returned to the Academy of Makeup at least 7 days before the course start date
- The duration of the payment plan must not exceed the duration of the period of study
Students who default on their payment plan schedule must notify the Academy of Makeup for alternate arrangements to be made, and they may be prohibited from attending class until the default is rectified. If a further default occurs, the payment plan option will be removed and the full fees, including all recovery costs, will become due and payable immediately. Students prohibited from attending class due to non-payment of fees are not automatically entitled to catch up classes or the missed tuition. Further restrictions may apply as outlined below (see Restrictions section).
Payment of Fees
- It is the responsibility of the student to be familiar with the requirements for fee payment under this policy and to pay fees in line with those requirements
- All Diploma and Certificate IV students are required to provide a non-refundable deposit of $1500 (as above). The deposit cannot be included in the payment plan
- If paying tuition fees upfront all students are required to pay in full for each unit of study no later than 7 days before the start date of the course
Non-payment of fees as outlined in this policy may result in enrolment being cancelled or results being withheld (unless students have applied for consideration under the Special Circumstances Policy
Payments and Refunds
- Students not eligible for VET Student Loans
All course deposits are non-refundable under any circumstance. Course fees are not refundable once the course has started.
2. Students eligible for VET Student Loans
All course deposits are non-refundable under any circumstance. . A Student who is, or would be, eligible for a VET Student Loan and has requested a VET Student Loan, who withdraws from a Unit on or before the census date will not incur a VET Student Loan debt for the tuition fees for that Unit.Students who have requested a VET Student Loan who remain enrolled after the published census date will incur a VET Student Loan debt. A Student who withdraws from a Unit after the published census date for that Unit will incur a VET Student Loan debt for that Unit.
Please refer to our VET Student Loans Withdrawal Policy on our website for full details.
3. All students
In order to ensure efficient processes, the Academy of Makeup often takes deposits/payments from students for Tools and Equipment Required for Class (as defined in the “Additional Information” document in the Enrolment Form on our website) at the time or/or shortly after, enrolment. Money paid for Tools and Equipment Required for Class is not refundable, regardless of whether the tools and equipment have been received at the time of the requested refund.Any fees paid to the Academy of Makeup are not transferable to any other person or to the purchase of any other tools and equipment.For more information, please refer to the Academy of Makeup Returns Policy on our website.The Academy of Makeup understands that on occasion a student may disagree with or dispute The Academy of Makeup’s Returns Policy. To help resolve any disagreements or disputes that may arise, The Academy of Makeup will inform the student of the Grievance Procedure (see Grievance, Complaints & Appeals Policy). If after completing the Complaint and Grievance Procedure the student is still dissatisfied with the outcome, the student may make a formal grievance (see Grievance, Complaints and Appeals Policy). The Academy of Makeup will inform all students that although there are processes available, this does not remove the right of the student to take action under Australia’s consumer protection laws.
Miscellaneous Fees and Charges
There are other charges that may be applicable to student fees including the following:
- Re-issue of Certificate, Qualification or Statement of Attainment $25 (includes postage and handling) for initial request, and $50 for subsequent requests.
- Recognition of Prior Learning (RPL) – all students applying for RPL will be required to pay the assigned fee for the unit/s of study under application. Refer to ”Recognition of Prior Learning (RPL), Recognition of Current Competencies (RCC)”, in the “Additional Information” document in our Enrolment Form on the website.
- Essential Tools and Equipment Required for Class referred to in the Enrolment Form “Additional Information” document, ‘tools of the trade’, and other items that students require to participate in a course.
- Deferment Fees (refer to “Deferment Policy” in the “Additional Information” document in our Enrolment Form on the website)
- Transfer Fees (refer to “Transfer of Class/Campus Policy” in the “Additional Information” document in our Enrolment Form on the website)
- Withdrawal Fees (refer to “Withdrawal Policy” in the “Additional Information” document in our Enrolment Form on the website)
If the account cannot be settled before the due date for payment or if there is a default on a payment plan, the following restrictions may apply:
- Ejection from course
- Attendance at final assessments for the unit of study may be restricted;
- Results of assessment and grades may be withheld;
- Re-enrolment into further units of study may be denied;
- Course progression will be halted;
- Record of Results, Statements of Attainment, Testamurs and eligibility for graduation may be withheld.
Exceptions to the above may include financial hardship and other extenuating circumstances. Any requests for allowances to be made prior to the end of a teaching period should be referred to the Special Circumstances Policy .
Student accounts will be referred to a debt collection agency if they cease studying and have outstanding fees.
Units of study or course fees are non-transferable to other students or institutions.
Students must have paid the value of the qualification/units that they are studying in order for academic certification documentation to be issued.
Course fees are protected by a fair and reasonable refund policy where cases of ‘Special Circumstances’ apply as defined by Department of Education and Training that is provided to students prior to enrolment and is available on the website and in the Student Handbook.
Request for Refund
Special Circumstances Policy
Students who have difficulty in paying any relevant fees by the census date are encouraged to contact Student Services to discuss their concerns further. Where applicable, exceptions may be granted under financial hardship and other extenuating circumstances. Any requests for allowances to be made prior to the end of a teaching period should be referred to the Special Circumstances Policy .
A review of a student’s application under this policy will occur within fifteen (15) working days of receipt of the appropriate documentation. Any decision made shall be considered within the Academy of Makeup’s policies, statutes and regulations.
Setting and Publishing Fees
Fees for the subsequent calendar year per unit of study / course are set and approved by the Academy of Makeup through the annual financial budgeting process. After approval of fees for the following calendar year:
Domestic student fees are sent to the Commonwealth Department of Education and Training for consideration for VET STUDENT LOANS purposes and subsequently published on the Academy of Makeup ’s website (by 30 October each year)
All fees will be confirmed prior to enrolment and the commencement of the units of study.
Fees for courses are provided in the Academy of Makeup ’s marketing materials and on the relevant websites.
Fees are subject to change throughout the life of the course. Fee changes will be published with appropriate notice and will be made available on the website and relevant student documents. If a course fee changes by more than 10% after a student enrols the student will be notified of the fee increase in writing before the start of the course or relevant teaching period. Course fees must only change during a teaching period in extraordinary circumstances. If course fees change during a teaching period the new fee will apply from the beginning of the following teaching period.